 |
||||
|
Language
|
| Frequently Asked Questions |
|
Q: What is a recertified camera? A: Recertified Digital Cameras are Dealer returns which have been fully inspected, tested and then repackaged with complete original packaging and all accessories. These units have never been repaired. They may have minor cosmetic flaws or imperfect packaging, and carry a 1 year warranty to which Fujifilm's standard warranty terms and conditions apply. Q: Who can I speak to if I have any questions? A: We encourage you to call Customer Service for product specific questions. Q: What are the browser requirements for viewing the site? A: Your computer must have Netscape Navigator 6.0 or higher, or Internet Explorer 5.0 or higher in order to view this site properly. Q: How secure is my credit card information? A: Our online order process is fully secure and encrypted using the latest 128 bit SSL - the world's strongest encryption technology. All credit card information is fully encrypted before it is transmitted to us and cannot be read by anyone else. We use this information solely for the purpose of order payment. Your credit card information will be kept confidential and will never be shared with anyone. Q: Will my personal information be given to a third-party? A: We value your relationship and respect your privacy. We do not rent or sell any of your information to third-party organizations. We limit the information we collect from you, only asking enough data to provide you with outstanding service. We ensure that your information is kept secure. Please see our Privacy Policy. Q: I forgot my username and password. What can I do? A: Your username is your e-mail address. Under “Your Account”, you can enter your e-mail address to have your password sent to you. Q: What if I can't find an item I am looking for? A: If the item is no longer on the site, then it is not available. If you have seen the item in the past and it no longer appears, then it is either out of stock or discontinued (e.g. seasonal items). Call Customer Service if you require further assistance. Q: Are the prices in Canadian or US dollars? A: All pricing on the website is in Canadian dollars. Orders can only be placed by Canadian residents. Q: How do I complete an order? A: Once you have added all of your items to your shopping cart, click on the "Checkout Now" button near the bottom of the screen and follow the prompts. After you fill in the payment information and submit your order, you may log out of the e-Store or continue shopping. An electronic order confirmation will be delivered to your e-mail address. Q: How do I get information about my order? A: If you have any questions regarding an online order, you can contact Customer Service via e-mail, telephone or fax. Q: Will I get a receipt for each order I place? A: Yes. An electronic order confirmation will be e-mailed to you after the order is received. Q: I receive but cannot see online receipts e-mailed to me. What's wrong? A: Online receipts require an e-mail client (MS Outlook, MS Outlook Express, Eudora, etc.) to be configured to accept HTML formatted messages. If your e-mail client can only receive RTF or plain text messages, you will need to consult your IT Administrator for assistance in setting up your e-mail to receive HTML formatted messages. Note: You can access all your transaction receipts online at any time. Log in to your profile and navigate to "Order/Billing History". Q: Where do I get a printed copy of my receipt? A: When placing your order online you have the option to print a receipt. If you missed the option, you can always go online, login to "Your Account" with your username and password, and view "Order/Billing History". You will be able to view all of your orders. Click on the order number that you need a receipt for to view the details and then click on print. Q: What is the delivery time on a stock order? A: In-stock items will be shipped and delivered within the timeframe chosen when selecting a shipping option when placing your order. Q: How will you ship my order? A: Our carrier of choice is Canada Post and shipments will be sent either via their ground or expedited service, based on your selection when placing your order. Q: How do I ship items to a different address? A: The shipping section allows you to input any address. Q: What if my order doesn't arrive? A: Contact Customer Service and have your order number handy so a trace can be performed. Q: How can I check on the status of my order? A: You can visit this site and make an inquiry using your reference number. Q: How are shipping and handling costs calculated? A: Shipping charges are calculated by weight, size and location. We use Canada Post ground delivery for all locations unless the expedited service is selected. There are no additional charges for handling. Q: What is your return policy? A: Please review our return policy here, if you have any questions or if your goods are defective, please call Customer Service. Q: What if I get something that is broken? A: Call Customer Service and they will provide Return Authorization information as well as details on how to return an item. Q: Will orders be delivered to post office box addresses? A: Only if a phone number is provided. Q: Should a phone number be provided for all orders? A: Yes. Q: How do I change my password? A: Navigate to “My Account” and find the Account & Contact Info tab. You can create your new password by typing it in the provided box. You will have to re-enter this password. You may change your password anytime you want on your “Account” page. |
